Customer Success Stories

Rising Healthcare Organisation Builds Sourcing Strategy with iCIMS

Jefferson Centre logo


Wheat Ridge, CO

Total staff:
501 – 1,000

$25 – $50 million per year


Recruit & Connect

Job Posting powered by JobTarget, Social Distribution paired with iCIMS, and Background Checks supplied by Universal


  • Denver’s Top  Workplaces 2013 – 2017
  • Awarded 2017 Arvada Chamber of Commerce Non-Profit of the Year
  • Jefferson Centre for Mental Health is a non-profit community mental health centre that has served the Colorado communities since 1958. Their mission is to promote great mental health and provide exceptional mental health services for individuals with emotional problems and/or severe mental health issues.

    The Challenge

    When iCIMS first met the recruiters at Jefferson Centre, one of their biggest pain points was their inability to connect and engage with candidates, both passive and active. Recruiters struggled to nurture candidates in a way that highlighted how great of a place Jefferson Centre was to work – and what job opportunities were available for the taking (for the right candidate, of course).

    “Our applicant tracking system (ATS) didn’t have the means to capture passive candidates,” said Jon Drogheo, senior recruiter. “We had to pool them into an excel sheet and since our ATS did not allow us to send mass emails - we sent one email, per candidate, and hoped we’d capture their attention.” Jefferson Centre’s hiring process was time-consuming, inefficient, and took away time from building an effective sourcing strategy.

    Drogheo mentioned that with their manual approach, “at the time, we filled twenty to thirty positions, annually … our recruiting function was nonexistent, and it was just something HR did – it was a purely reactionary administrative function.”

    With only five to six people on their HR staff, Jefferson Centre needed an ATS that put time back into their work day, eased their recruiting workflow, and allowed them to become more strategic in their approach.

    The Journey

    Jefferson Centre grew frustrated with their ATS. They knew it was time to make a switch. “We knew we needed an ATS that had more job aggregator partners, analytics to measure our traffic, and a system that would allow us to better source our candidates,” said Drogheo.

    That said, for Jefferson Centre to accelerate their hiring process and ensure they were filling open positions with high-quality candidates – a candidate relationship management (CRM) tool paired with their ATS became more of a necessity than a nice to have, to meet their business objectives.

    The Discovery

    After considering their options, Jefferson Centre immediately knew their decision was an easy one. While many companies promised their days of worrying would be a thing of the past, iCIMS listened to their needs and their concerns – viewing them as a partner, instead of a sale. With iCIMS’ friendly, focused, and easy to use talent acquisition software, paired with an unmatched customer service experience – Jefferson Centre knew they were in good hands.

    Why iCIMS

    When we asked Drogheo why Jefferson Centre chose iCIMS, he immediately chuckled and enthusiastically explained, “the fact that the CRM capabilities would work seamlessly with our ATS within a centralised hub completely hit the mark for us!”. Drogheo knew the duel power of Recruit and Connect would ultimately strengthen automation between Jefferson Centre’s sourcing and recruiting workflows.

    iCIMS’ non-tiered customer support, free training services, and being the only ATS-backed with the largest talent acquisition (TA) partner ecosystem had Jefferson Centre ready to make the switch. Jefferson Centre knew as their organisation continued to grow, iCIMS would grow along with them. Working side by side with the iCIMS implementation team, Jefferson Centre was up and running with their new system within three weeks.




    How iCIMS Helped

    After teaming up with iCIMS, Jefferson Centre optimised its sourcing strategy. Recruiters post open positions internally and externally, leveraging sponsored ads with Indeed, LinkUp, and Monster. With the iCIMS Social Distribution tool, they share career opportunities on LinkedIn, Twitter, and Facebook. Additionally, they attend university job fairs twice a year where they use Connect’s Event Management Tool to make sure no candidate lead is lost, misfiled, or overlooked.

    “Connect and Recruit, along with our integrations, has really helped us change from a local recruiting model to a national recruiting model and to be able to effectively and efficiently promote ourselves as an employer of choice that generates high-quality talent,” said Drogheo.

    With iCIMS’ reporting dashboard within Recruit, Jefferson Centre can easily track key hiring metrics in real-time, right from their personalised dashboards. “Before iCIMS, our estimated time-to-fill an open position was 120 days,” said Drogheo. “Now, with iCIMS, we’ve cut our time in half. It takes us 50-60 days to fill an open position.”

    Jefferson Centre’s HR team saves an abundant amount of time with Connect’s formatted email templates that live in the system. “The team doesn’t have to wonder what to write, and we can showcase our brand by including graphics,” stated Drogheo.

    In Jefferson Centre’s recent 2016 new hire survey, 83% of new hires said their experience within the recruiting and hiring process was positive, and 70.27% of new hires said it would be highly likely for them to refer a potential applicant. Finally, 93% of the new hires who participated in the survey, said, overall they had a positive candidate experience.

    In addition to a positive candidate experience, Jefferson Centre is now able to report that their average cost per hire is just over $2,000, while the national average lands at about $4,129 (Society for Human Resource Management, 2016).

    “Connect has provided us the ability to spend less money,“ said Drogheo. “The combined use of both Recruit and Connect are making a large impact on our efforts. We are more efficient in screening, developing relationships with both active and passive candidates, have cut our time-to-fill, and actually reduced reoccurring advertising costs on a monthly basis.”

    “When I think of iCIMS; innovative, informative, and efficient comes to mind.”

    Jon Drogheo,
    senior recruiter, Jefferson Centre for Mental Health