Customer Success Stories
How a Global Retail Brand Built a Talent Acquisition Programme with a Great Customer Experience in Mind
In the highly competitive retail industry, Foot Locker notes the key to its success is hiring the right employees who can generate sales and create a great experience for its customers. The athletic sneaker and apparel company uses the iCIMS Talent Platform along with a strong integration with pre-hire assessment provider, Infor Talent Science, to find the right people for its open jobs.
Today, shoppers are more experience-driven, socially engaged, selectively loyal and informed-creating fierce competition for all retailers. Additionally, employers in the retail industry typically face the challenges that come with high-volume hiring and employee turnover. The talent acquisition and HR leaders at Foot Locker realized that they need to hire best-fit talent to address these unique business needs and utilise the right tools to be effective in finding them.
Challenges for the Retail Industry
- A changing retail environment
- Fierce competition
- Evolving behaviors and expectations of consumers
- High-volume hiring
- Employee turnover
Foot Locker's Strategic Talent Objectives
Hiring best-fit, diverse candidates is vital to Foot Locker’s store and non-store teams. Foot Locker is a high-growth company with a need to build global and cross-division talent for the long-term.
- Attract and acquire high-caliber associates with a powerful employment brand
- Reduce complexity by integrating disparate systems and processes used to acquire talent within one platform