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Customer Success Stories

TALENT ACQUISITION BLUEPRINT

How a Global Retail Brand Built a Talent Acquisition Programme with a Great Customer Experience in Mind

Foot Locker logo

In the highly competitive retail industry, Foot Locker notes the key to its success is hiring the right employees who can generate sales and create a great experience for its customers. The athletic sneaker and apparel company uses the iCIMS Talent Platform along with a strong integration with pre-hire assessment provider, Infor Talent Science, to find the right people for its open jobs.

Today, shoppers are more experience-driven, socially engaged, selectively loyal and informed-creating fierce competition for all retailers. Additionally, employers in the retail industry typically face the challenges that come with high-volume hiring and employee turnover. The talent acquisition and HR leaders at Foot Locker realized that they need to hire best-fit talent to address these unique business needs and utilise the right tools to be effective in finding them.

9
Brand Divisions

24
Countries

3,000+
Stores

44,000+
Employees Globally

Challenges for the Retail Industry

  • A changing retail environment
  • Fierce competition
  • Evolving behaviors and expectations of consumers
  • High-volume hiring
  • Employee turnover

Foot Locker's Strategic Talent Objectives

Hiring best-fit, diverse candidates is vital to Foot Locker’s store and non-store teams. Foot Locker is a high-growth company with a need to build global and cross-division talent for the long-term.

  • Attract and acquire high-caliber associates with a powerful employment brand
  • Reduce complexity by integrating disparate systems and processes used to acquire talent within one platform