One way companies can improve these statistics is by the use of strategic onboarding techniques that help personnel assimilate. While every organisation has different onboarding techniques ranging from a formal onboarding process to the sink-or-swim mentality, the important thing to remember is that the faster a new hire feels welcome and prepared for their new job, the faster that employee will be able to contribute to the company’s overall success. As SHRM points out, personnel who are onboarded using the sink-or-swim technique often struggle to figure out what is expected and how they can be successful in their new workplace.
What is a Well-Managed On-boarding Program?
A well-managed onboarding process is both well thought out and coordinated. The most important thing to remember is that onboarding is not one-size-fits-all. Different personnel, depending on the level of their career, job function, geographic or cultural influence, etc. will require different onboarding techniques to ensure success. Although onboarding programmes vary greatly from organisation to organisation, there are several over-arching characteristics present in all well managed onboarding programmes.
One of the most important elements of a successful onboarding program is to focus on candidate engagement. The onboarding experience must be enriching, yet simple. To accomplish this, onboarding requirements like forms and manuals should be presented as a clear and self-explanatory task-driven workflow.
In addition to this, successful onboarding programmes:
- Provide ongoing, clear, concise and consistent channels of communication
- Facilitate learning at every organisational level
- Clearly align new hires to key business strategies
- Set milestones to gauge new hire success
- Present information in easily-digestible amounts
- Reinforce the employment brand and other positive aspects of the company culture
- Provide the employee with both standard onboarding elements and individualized onboarding elements
Standard Onboarding Elements
At a macro level, many elements of the onboarding process are relatively standardised. For example, everyone in the company needs to complete the general paperwork and company trainings. New hires must be prepared with an understanding of the company overall. Such standard onboarding elements may include:
- Company values, mission, and culture
- New hire paperwork
- General company-wide policies and procedures
- Key business processes
- Important-to-know people and organisational chart (CEO, Directors, etc.)
Individualized Onboarding Elements
The micro-elements of the best onboarding programmes include items specific to the employee’s department, function, and/or location. To help understand why this matters, think for a second about the differences between departments of a well-known organisation, such as a large automaker. In such a scenario, would it make sense to onboard a person to the finance team in the same way as one would onboard a mechanic? Some examples of elements included in an individualized onboarding program include:
- Department or work location culture
- Explanation of how the new hire's function fits into the overarching company strategy and goals
- Measurable managerial expectations and goals
- Key departmental processes
- Important-to-know people (manager, mentor, buddy, team members)
- Customised learning plan and objectives
Automated Onboarding Programmes
Many of the most successful organisations have automated their onboarding programmes to streamline their talent acquisition initiatives and increase their return on-investment. The software used to automate onboarding programmes helps to reduce costs, while improving employee retention and productivity in the long run.
For example, an automated onboarding program also eliminates reliance on paper documents. Automated onboarding program take advantage of an onboarding portal, a comprehensive and easily accessible location to store the documents necessary for the entire onboarding process. This gives new hires the opportunity to access information when they need it, placing critical documents at their fingertips even before their first day of work.
In addition to this, automated onboarding programmes provide companies with many qualitative benefits, such as:
- Improved New Hire Engagement: Tailoring the new hire experience to the employee’s job, department, location, etc. helps new hires acclimate to the corporate culture and procedures early. Fully branded new hire onboarding portals allow for streamlined communication of company benefits and business objectives engaging personnel in the business before they start working.
- Enhanced Human Resources (HR) Productivity: Automation streamlines processes, helping the HR department to regain productivity, and eliminate oversights. Reporting and metrics give HR a direct view into tasks that require completion and bridges the gap between departments involved in the onboarding process.
- Increased New Hire Productivity: New personnel are able to hit the ground running on day one with early exposure to important information and the opportunity to complete paperwork online.
- Increased Retention Rates: Task management tools help to ensure new hires are equipped with the tools needed to succeed. Provide a window into your culture, assuring new hires feel they are a part of the larger organisation.
- Task Management and Process Improvement: Using system reporting capabilities, users can generate reports that expose bottlenecks in key processes. This allows users to measure key performance indicators (KPIs), ensure important elements are not missed while identifying areas that may benefit from process improvement.
Barriers to Automating the Onboarding Process
Even with all these benefits, many companies site cost as the primary reason why they have not fully automated the onboarding process. This, however, is only one side of the story. The return on investment associated with automated onboarding is significant. To that end, the question must change from 'can we afford automated onboarding’ to ‘can we afford NOT to automate onboarding.’
To establish the return-on-investment, one can look at the possible returns for a hypothetical company with 200 personnel. Assuming average turnover and growth, the cost of onboarding new personnel manually is approximately $102,000 per year.
By automating the onboarding process, this sample company realized a return on investment of more than $79,000 per year!
How is that possible, you ask? First, by automating the onboarding process, the company eliminated all costs associated with mailing. Electronic forms, like the W- 4 and I-9, have been automated reducing the document preparation and processing time.
Second, the logistics, such as coordinating desk set up, supply orders, and IT requests, have also been automated, reducing the time spend and thereby the costs associated with these tasks. Just those changes alone reduced the hypothetical company’s onboarding cost per hire by half.
Remember that, statistically, a strong onboarding program can reduce employee turnover from 44% to 14%, while improving new hire time-to-productivity by approximately 1/3. These improvements impact the annual costs most impressively – with a decrease of over $79,000 return–on-investment.
While the numbers used in the calculations above may vary from organisation to organisation, the point is clear, automating the onboarding process saves an organisation a significant amount of time and money.
How iCIMS Onboarding Software Can Help
iCIMS is recognised as a leading provider of Software-as-a-Service (SaaS) Talent Acquisition Solutions in the industry and a leading talent platform. Through iCIMS' Onboarding software, HR professionals can coordinate the logistics of a well-managed automated onboarding program, including a self-service Onboarding Portal for completion of post-hire iForms, scheduling of employee orientation, internal notification to key parties, and so much more.