iCIMS Earns a Spot on the 2016 HRO Today’s Baker’s Dozen Customer Satisfaction Rating List
Leading cloud-based recruitment software provider recognised for its outstanding customer satisfaction ratings for fifth consecutive year

MATAWAN, N.J. (March 22, 2016)iCIMS, Inc., a leading provider of Software-as-a-Service (SaaS) talent acquisition software solutions, is pleased to announce it has earned a spot on HRO Today’s Baker’s Dozen Customer Satisfaction Ratings for Talent Management Technology, which lists the top providers of talent management platforms based on their performance in customer satisfaction surveys.

In addition to this high ranking, 2016 marks the fifth consecutive year iCIMS has appeared on the Baker’s Dozen list since the Talent Management System category began in 2012. iCIMS has taken the second spot on this year’s list, moving up from last year’s ranking as number three on the list.

“A great product is nothing without an even better customer experience to support it,” said Adam Feigenbaum, chief operating officer of iCIMS and iCARE Ambassador. “This recognition from HRO Today is a testament to the tremendous efforts by our iCARE Customer Support team, which works tirelessly to assist our customers on a consistent basis. Our iCARE team provides a positive experience by exceeding customer expectations to help them achieve recruitment success in a rapidly evolving landscape.” 

Featured in HRO Today Magazine, the results are based solely on the responses of HR professionals who serve as talent management technology buyers for their organisations. Responses were analyzed and calculated across subcategories, including breadth of features, deal sizes, and quality of service.

“We are thankful for all of our dedicated customers who take the time to provide valuable feedback. This allows us to continually improve our customer service, and provide a top notch experience,” Feigenbaum added.

In 2015 alone, iCIMS earned five national customer service awards, supporting its strong focus to consistently deliver quality care and service to its customers, while helping organisations recruit top talent in today’s competitive candidate landscape.

For a full list of iCIMS’ recent company, solution and services awards, please visit:

About iCIMS

iCIMS is the leading recruitment software provider for employers to attract, engage and hire great people. iCIMS enables companies to manage and scale their recruiting process through a full product suite and an ecosystem of integrated partners delivered within a Platform-as-a-Service (PaaS) framework. Established in 2000, iCIMS supports 4,000 customers hiring 4 million people each year and is the largest software provider dedicated to talent acquisition.