Infrastructure Overview

Overview

iCIMS maintains a fully cloud-hosted environment. Customer data storage is segregated from the application. Numerous security controls, detailed below, have been implemented in the cloud environment.

Location

US

The private cloud used for primary hosting and disaster recovery in the United States is operated out of Virginia, with full capabilities to fail over to Oregon in the event of a major disaster.

EU

The private cloud used for primary hosting and disaster recovery in the European Union is operated out of Germany, with full capabilities to fail over to Ireland in the event of a major disaster.

Canada

The private cloud used for primary hosting and disaster recovery in Canada is operated out of the province of Québec, with full capabilities to fail over to the province of Ontario in the event of a major disaster.

Availability & Connectivity

All locations offer a minimum 99.9% uptime and availability.

Monitoring & Security

All locations utilise the following monitoring and security measures:

Compliance & Certifications

All locations maintain the following levels of compliance and certifications:

  • SOC 1 (SSAE 16), SOC 2, and SOC 3 compliant
  • ISO 27001, ISO 27017, ISO 27018 certified
  • PCI DSS 3.2 certified
  • GDPR ready

Environment, Power & Backup/Failover

All locations have the following environment, power and backup/failover precautions:

  • Water, power, telecommunications, and internet connectivity are designed with redundancy, in order to maintain continuous operations in an emergency.
  • Electrical power systems are designed to be fully redundant so that in the event of a disruption, uninterruptible power supply units can be engaged for certain functions, while generators can provide backup power for the entire facility.
  • People and systems monitor and control the temperature and humidity to prevent overheating, further reducing possible service outages

iCIMS Infrastructure Overview – 19MARCH2019