Modern retailer keeps employee turnover low, maintains beloved brand

INDUSTRY:
Retail

HEADQUARTERS:
Minneapolis, Minnesota

NUMBER OF Personnel:
980

iCIMS CLIENT SINCE:
2008

iCIMS PRODUCTS:
Recruit and Connect

RECOGNITION:
Certified by the Great Place to Work Institute®

KEY METRICS:
>15% employee turnover

Room & Board is a privately-held retailer of American-crafted modern home furnishings, with more than $400 million in revenue, 980 associates across 16 locations and two distribution centers.

Room & Board has trusted the iCIMS Talent Cloud for more than a decade, and according to Great Place to Work Institute®, is one of the nation’s best workplaces. With job seekers interested by its company culture, Room & Board receives a lot of qualified applicants –but previously did not have a strategy in place to keep them engaged when openings were not yet available. In 2017 Room & Board’s team implemented iCIMS’ Candidate Relationship Management.

iCIMS enables Room & Board’s team of four recruiters to nurture a pipeline of qualified talent by engaging leads with company news, updates, and sharing relevant positions as they become available.

Having previously managed its talent pipeline using manual spreadsheets, Room & Board has greatly increased productivity across the team by automating emails to prospective candidates.

BUILT A HEALTHY PIPELINE OF TALENT

APPLICATION TIME CUT IN HALF

15% EMPLOYEE TURNOVER RATE

“Not only does our team appreciate the improvements, the entire organisation recognises how we’re better meeting our hiring needs. With iCIMS, we’re managing things collectively. It’s all in one system.”

Lynda Whittemore,
Talent Acquisition Manager