Diane Fanelli joined iCIMS, the world’s leading talent cloud company, to lead worldwide customer and partner operations for its growing community of more than 2 million users and the industry’s largest recruiting ecosystem of partners. As chief operating officer, Fanelli is responsible for leading the company’s award-winning customer success, professional services, technical support, training, and partnerships teams, as iCIMS continues to scale.
Fanelli is a customer-centric leader at heart, and is passionate about anticipating clients’ needs, as her team guides them through digital and talent transformation, and empowers them to build winning teams globally and prepare for the new future of work.
Fanelli brings extensive senior leadership experience from global enterprise software companies, including COO roles at Citrix and SAP. She has previously served as an executive sponsor of diversity and inclusion programmes, including the Veterans to Work initiative at SAP, and is an active supporter of STEM initiatives to inspire today’s youth to focus on digital careers of tomorrow.
In 2019, Fanelli was recognised with a CRN Channel Chief award and the CRN Women of the Channel award in 2018 and 2017 for her success in driving innovation, growth, and revenue through channel partners and customers.